1. Scope of This Privacy Policy
This Privacy Policy applies to SyteMakers-operated websites, landing pages, forms, communications, and online services, including sytemakers.com, unless a different privacy policy is specifically provided.
It also applies to information you provide to SyteMakers through communications such as email, text message, social media, and other methods used to communicate with us.
2. Information We Collect
The information we collect depends on how you interact with SyteMakers.
Information You Provide
We may collect information including:
- Name
- Email address
- Phone number
- Business or company name
- Messages, inquiries, and communications
- Information about your business, services, or website needs
- Information provided during the sales or customer relationship
Customers may also provide business materials through email, text message, or other communications. These materials may include logos, photographs, reviews, testimonials, business information, service descriptions, and other content needed to build or maintain a website.
Information Collected Automatically
Our websites and the technologies or service providers supporting them may automatically collect certain technical information. Depending on the tools in use, this may include IP address, browser type, device information, operating system, referring pages, pages viewed, interaction information, and similar website usage data.
Cookies, analytics technologies, pixels, or similar technologies may also be used now or in the future to operate, understand, improve, secure, or market our services.
3. How We Use Information
SyteMakers may use information to:
- Respond to inquiries and contact requests
- Follow up with prospective customers about SyteMakers services they expressed interest in
- Schedule or coordinate consultations and website projects
- Provide, operate, host, maintain, and update websites
- Provide customer support
- Manage customer relationships and business records
- Process and administer billing and subscriptions
- Send service, billing, account, or administrative communications
- Send promotional or marketing communications where permitted
- Improve our websites, services, and customer experience
- Maintain security and prevent fraud or misuse
- Comply with legal obligations
- Protect the rights and interests of SyteMakers and its customers
4. Customer Website Content
Customers may provide SyteMakers with logos, photographs, business information, reviews, testimonials, written content, and other materials.
SyteMakers may use these materials as reasonably necessary to design, develop, host, maintain, update, support, and otherwise provide the customer's website and related services.
5. Portfolio and Promotional Use
SyteMakers may display websites we have created, along with related screenshots, business names, logos, project descriptions, reviews, testimonials, or similar materials, as examples of our work in portfolios, social media, advertising, promotional materials, and on SyteMakers websites.
Customers may contact SyteMakers regarding future promotional use of their materials. Requests will be reviewed and handled as appropriate under the circumstances and applicable law.
6. Payments
SyteMakers may direct customers to third-party payment processors, such as Stripe, to complete payments or manage subscriptions.
SyteMakers does not directly process or store complete payment card information when payment information is submitted directly to the applicable payment processor. Payment information is handled according to that provider's own terms and privacy practices.
7. How Information May Be Shared
SyteMakers does not sell personal information for monetary compensation.
We may disclose or provide access to information when reasonably necessary to operate our business or provide our services, including to:
- Website, hosting, CRM, communications, and technology providers
- Payment processors
- Email and messaging providers
- Cloud storage and business-management platforms
- Analytics, security, or advertising providers where applicable
- Authorized employees or contractors who require information to perform their work
- Professional advisers or other service providers where reasonably necessary
SyteMakers may use third-party platforms to organize leads, communications, customer information, projects, and internal business operations.
Access by employees or contractors should be limited to information reasonably necessary for their responsibilities.
8. Legal and Business Disclosures
Information may be disclosed when reasonably necessary to comply with applicable law, legal process, court orders, government requests, or to investigate or protect against fraud, abuse, security threats, illegal activity, or violations of our rights.
If SyteMakers is involved in a merger, acquisition, financing, reorganization, sale, transfer, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.
9. Communications and Marketing
When you contact SyteMakers or submit information indicating interest in our services, we may use the contact information you provide to respond and follow up regarding those services.
SyteMakers may also send marketing or promotional communications where permitted by applicable law.
Where required, marketing emails may include an unsubscribe method and marketing text messages may provide an applicable opt-out method, such as replying STOP. Opting out of marketing communications does not necessarily prevent SyteMakers from sending non-promotional communications concerning an active service, account, website, billing matter, transaction, security issue, or other necessary business communication.
10. Cookies, Analytics, and Similar Technologies
SyteMakers websites may use cookies and similar technologies directly or through third-party services.
These technologies may be used to operate website functionality, understand website usage, improve performance, measure traffic, maintain security, support advertising, or understand the effectiveness of marketing.
The specific technologies used may change as SyteMakers updates its websites and services.
11. Social Media
SyteMakers may communicate with customers and prospective customers through third-party social media platforms.
Information you submit directly to SyteMakers through those platforms may be used as described in this Privacy Policy. However, the social media platform itself may independently collect and process information according to its own privacy policy and practices.
12. Third-Party Websites and Services
Our websites may contain links to third-party websites or services, including payment processors, social media platforms, booking services, or other external providers.
Once you leave a SyteMakers-operated website or interact directly with a third-party service, that provider's privacy practices generally apply. SyteMakers is not responsible for the privacy practices of third-party websites or services.
13. Data Retention
SyteMakers does not maintain one fixed retention period for all information.
Information may be retained for as long as reasonably necessary for the purposes described in this Privacy Policy, including customer service, lead follow-up, maintaining business records, billing, legal compliance, resolving disputes, preventing fraud, enforcing agreements, and protecting SyteMakers and its customers.
Information that is no longer reasonably necessary may be deleted or otherwise removed as part of our normal business practices.
14. Data Security
SyteMakers takes reasonable administrative and technical measures intended to protect information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, communication system, database, or method of electronic storage can be guaranteed to be completely secure. SyteMakers therefore cannot guarantee absolute security of information.
15. Sensitive Information
SyteMakers does not intentionally request sensitive personal information such as Social Security numbers, medical information, banking credentials, or similar highly sensitive information through our standard website contact forms.
Please do not submit unnecessary sensitive personal information through SyteMakers forms, email, text messages, or other communications.
16. Account Security
If SyteMakers provides a customer with access to an account, portal, login, or other protected resource, the customer is responsible for maintaining the confidentiality and security of their credentials and for promptly notifying SyteMakers of suspected unauthorized access.
17. Children's Privacy
SyteMakers does not knowingly target its services or marketing to children under 13 and does not knowingly seek to collect personal information from children under 13.
If we learn that personal information from a child under 13 has been collected in circumstances requiring deletion under applicable law, we may take appropriate steps to remove it.
18. U.S. State Privacy Rights
Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information. These may include rights to request access to, correction of, or deletion of certain personal information, or other rights provided by applicable state privacy laws.
These rights are not available in all circumstances and may be subject to exceptions or verification requirements.
Privacy requests may be submitted to [email protected]. SyteMakers will respond to qualifying requests as required by applicable law.
19. Changes to This Privacy Policy
SyteMakers may update this Privacy Policy from time to time as our services, technologies, business practices, or legal obligations change.
When the policy is updated, the "Last Updated" date shown above may be revised. Your continued use of SyteMakers websites and services after an updated policy becomes effective is subject to the updated policy to the extent permitted by law.
20. Contact Us
Questions, concerns, correction requests, or other privacy-related inquiries may be submitted using the contact information below.
SyteMakers
Email: [email protected]